All our clothing/apparel are created On Demand and Cut and Sewed by hand! This means once you order a product the printing process starts.
We use the best printers in the biz to ensure a great end product. Now... we can tell you all about how we print and what our process is, but it would be far easier to show you. This is why we created the video below of one of our production facilities:
Keep in mind that we order on demand. Therefore we take about 5-10 business days to create our product. Then you should add shipping times on top of that.
97.66% of our orders are shipped within 7 business days. More than half of our orders are shipped within 5 business days or less. Basically, we do everything to get you your order in a timely fashion.
Keep in mind that all our items are created manually. Therefore it can be that the end product you'll receive can slightly differ from our product photos. Please allow slight differences lining up at the seam since It's not possible to perfectly align patterns or images from front to back.
Hoodies and sweatshirt
Our hoodies and sweatshirts take a little longer than our other items to hand make and therefore require 7-12 business days production time.
We provide shipping to over 200 countries around the world. However, there is some location we are unable to ship tom, click here for non-shipping countries. If you happen to be located in one of those countries we will contact you.
How long shipping takes really depends on where you are from. To make it easy for you we created this simple table to help you estimate:
|To||The Estimated Time of Arrival (ETA)|
|USA||7-20 business days via USPS or Epacket
5-10 business days via DHL
|Mexico, South America, South Africa||20 - 60 business days|
|The rest countries||10 - 35 business days|
* We are NOT responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.
* This doesn’t include our 5-10 days processing time.
*The ETA above is regarded under normal condition of weather, social,...
* When it's the high peak of demand for logistics or holiday/festival/disaster/strike/demonstration... it will be slower according to the incidents which we can not control. However, we will have your order delivered or refunded if it gets lost.
+ Standard Shipping:
We think quality should speak for itself. Therefore we only charge shipping on one-off orders. Basically, this means that For everything you order 75 USD or up on Monkstars, shipping is on us!
For orders under 75 USD:
- $75.00 and up: Free shipping
- $0.00 – $74.99: 3.99 USD to US and 4.99 USD to others.
+ DHL shipping: we charge 15 USD for each item to the USA and 20 USD/item to other countries.
WHERE OUR ITEMS ARE MADE:
It depends on your country of residence. We have 2 factories. One in the USA and one in Europe. Where it's made, depends on what factory is closest to you. This way you can be certain your item is at your doorstep the fastest way possible :)
We also have a factory in China that takes care of our All Over Printed clothing. This is why shipping takes a bit longer with our All Over Printed clothing.
NOTE: If you order different product styles it might be possible you will receive multiple packages.