For some products, as long as your item is not shipped yet, we can still change this for free in our back end system.
For some others, when we have more than 4000 orders per day to process, we will print the shipping label within 12 hours after your order placing, we can not change the shipping address then.
For all, once the order is shipped out (you will receive tracking info when shipped), it is out of our hands. If that is the case you need to contact the carrier who is delivering your items.
So if you need a change of size, please submit your inquiry via the form below:
Any other questions, kindly contact our support team via Support@monkstars.com. Please kindly add your order number and be as descriptive as possible.